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Workai and Microsoft partner to transform employee experience in one of the largest CEE banks – PKO BP

Workai and Microsoft partner to transform employee experience in one of the largest CEE banks – PKO BP

  • As part of the strategic digital transformation program in ​​the digital workplace, PKO Bank Polski implements an innovative employee experience platform – workai. 
  • The new platform will facilitate internal communication strengthening the engagement of 22 000 employees.
  • Workai deployment is one of the first projects launched in Azure cloud for Polish financial institutions, as a result of PKO BP, Operator Chmury Krajowej [eng. National Cloud Provider], Microsoft, and workai cooperation

PKO Bank Polski has been successfully implementing the digital transformation strategy for several years. It includes both customer services and internal processes. The transformation is supported by innovative solutions created in cooperation with the technological startup environment, strong development of mobile channels, advanced data analytics, as well as a change in the organizational culture and working methods. One of the transformation parts is the development of a friendly work environment, also in the area of a digital workplace. The implementation of workai – Digital Employee Experience platform – will support internal communication while developing bank employees’ digital experience. 

The main goal of workai platform implementation is to ensure an effective information flow within the organization and between employees. With the new cloud-based solution, the bank employees will have easy and quick access to the information – also in the mobile version. The new platform will improve information management across multiple channels.

Personalization, intelligent search engine, analytics, and User Experience

The new tool also makes it much easier to reach the right audience with the right information at the right time. Thanks to personalization and advanced analytics, employees will receive precisely this type of content that is valuable for them. The platform ensures intelligent searching and User Experience. Its main goal is to improve internal communication and knowledge management. The use of mobile technologies and artificial intelligence will strengthen employees’ engagement.

On our journey to the cloud, also in the case of internal systems, we place importance on innovative, safe, and proven solutions. We offer employees’ digital experience at the same level as they have as the consumer application users. The first step was to implement SAP SuccessFactors, a complex system that supports employee life cycle. The second step was to implement Teams to make internal communication effective. The following solution is workai – a fully functional Digital Employee Experience platform. We are aware that internal communication plays an important role not only in the technological but above all, in cultural transformation.

says Adam Marciniak, Vice President of the Management Board of PKO Bank Polski

PKO Bank Polski is not only open to innovative digital solutions but also supports the development of Polish startups. We noticed the potential of workai (former Elastic Cloud Solutions) in 2017 when we qualified the company to our program “Let’s Fintech with PKO Bank Polski!”. Back then, it offered a proprietary solution – intranets for small businesses. Today workai implements them in international corporations. It is in the first league of the intranet world

adds Adam Marciniak, Vice President of the Management Board of PKO Bank Polski

The platform introduced at PKO Bank Polski is a multifunctional and user-friendly tool appreciated on the market, which is proven by two Nielsen Norman Group (an independent international agency) awards – for one of the top 10 best intranet designs in the world. 

The future belongs to companies that will be able to inspire employees to act effectively. We are proud to write this chapter together with the largest Polish bank by creating a digital space in PKO Bank Polski that supports cooperation, openness, and knowledge sharing.

said Łukasz Skłodowski, CEO of Workai

First Polish bank in the Azure cloud

Implementing the workai platform is one of the first Polish projects in the financial institution that uses Microsoft Azure cloud. PKO Bank Polski bravely emphasizes cloud solutions, providing the institution with a competitive advantage and maintaining the leading position in the banking market. Thanks to the cloud solutions, the bank has a safe and cost-effective development environment that allows access to the latest technologies, efficiently implements innovations, and easily adapts solutions to the rapidly changing needs of users.

The openness to cloud-based solutions results from strategic cooperation between PKO Bank Polski, Operator Chmury Krajowej [eng. National Cloud Provider – Polish provider of cloud computing solutions], and Microsoft.

At the beginning of the COVID-19 pandemic, PKO Bank Polski, in cooperation with Microsoft and Accenture, realized the comprehensive implementation of Microsoft Teams, which changed the organization’s basic mechanics model and improved team communication. The workai deployment, integrated with Microsoft Teams, responds even more effectively to remote and hybrid work challenges, combining cooperation with multi-channel internal communication.

PKO Bank Polski consistently implements the strategy of digital transformation based on cloud computing. The choice of the workai implemented in cooperation with Chmura Krajowa is an excellent example of how the innovations and competencies of a Polish startup can respond to the needs of large listed companies. Thus, it proves that the technology that ensures safety, continuity, and smooth operation and the comfort of work becomes an indispensable element in communication

says Paweł Jakubik, Director of Digital Transformation in the Cloud Member of the Management Board of Microsoft Polska

About PKO Bank Polski

PKO Bank Polski is the undisputed leader of the Polish banking sector, with assets worth 377 billion PLN. It is the primary provider of financial services to all customer segments, achieving the highest market shares in savings (18.3 percent), loans (17.6 percent), mortgages (19.7 percent), and personal investment funds (19.2 percent).

The Bank is the largest issuer of debit and credit cards in Poland. Thanks to the development of digital tools, including the IKO application with over 5 million active applications at the end of 2020, PKO Bank Polski is the most mobile bank in Poland. The Bank’s strong position is strengthened by Group companies. The Brokerage House of PKO Bank Polski is the leader in terms of the number and value of IPO and SPO transactions in the capital market.

About Workai

Workai is an award-winning Digital Employee Experience platform available as a cloud-based service. Workai helps companies that want to improve internal communication, knowledge management, and employee engagement to deliver personalized and engaging communication and measure its results. What’s more, Workai does not require technical knowledge or a lengthy implementation process.

The Workai platform is already being used by hundreds of most innovative organizations worldwide – from local companies to multinational corporations with tens of thousands of employees in the financial, energy, telecommunications, and transportation industries.

Workai has been chosen as one of the world’s 10 best intranets of 2021 by the Nielsen Norman group (for the second time in just three years).

Intranet design: building personalized employee experience, an award-winning case study WATCH NOW

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