Workai Knowledge – an internal knowledge management platform
Organizations need to conduct knowledge management activities to create a secure files repository, optimize work processes, improve knowledge flow, or educate new hires. However, to be able to do this efficiently without the help of the IT department, they need technical support and advanced digital tools. Those tools should allow knowledge managers to easily create resources and all employees to quickly find and freely use any information. Workai Knowledge is our next-generation internal knowledge management platform and the best answer to the needs of modern enterprises.
Workai Knowledge – knowledge management platform that improves EX
Workai Knowledge is a product that, together with Workai Intranet and Workai Connections, creates a Workai Employee Experience Platform. It is fully compatible with other Workai products, but it can also be used independently of the other modules.
Our Knowledge Management Platform allows you to easily create and organize flexible knowledge bases in seconds, without any technological background. No IT or design skills are required to use the tool – the content can be created by the easy-to-use editor with drag-and-drop CMS that offers over 200 ready-made content blocks. Workai Knowledge was invented to facilitate the creation of knowledge bases and speed up information retrieval and sharing among employees.
Interactive internal knowledge bases that engage all employees
Through thematic knowledge centers, a company can organize knowledge resources and thus improve the searchability and findability of in-company knowledge of any kind – products, policies, procedures, etc. The documents can also be structured with tags or user-generated hashtags and instant updates and quick edits make knowledge management even more simple.
The developers intended the product to be highly interactive. Not only does it allow for different employees to work freely on documents at the same time, but also gives them the possibility to leave comments, discuss, or ask questions to others, including experts. The answers then become a part of the collective knowledge. You can also create clear FAQ lists, guides, and engaging informational content that employees can use every day.
The intelligent knowledge management platform
To further reduce time spent searching for relevant information, Workai Knowledge has been equipped with an AI-powered search engine. It allows you to use smart autocomplete, search suggestions, synonyms, and built-in cognitive search. You can also freely search through the content of pages, documents, images, links and external sources. Additionally, Workai Knowledge can promote selected content or display the most popular results first.
The full security of the knowledge bases
The solution benefits from the security of the Azure cloud. Workai Knowledge also provides data transparency and protects organizations from any information loss through auto versioning and auto-archiving of all documentation.
Additionally, it is easy to manage resource access for users and groups and control who can read and edit published files. You can also set specific permissions and prevent some people from using selected resources.
Knowledge management platform with real-time analytics
Platform-accessible analytics tools will be useful in planning knowledge management activities. It allows you to easily analyze the reach of your publications, and get information and statistics about searches, downloads, and interactions. To improve the performance of knowledge bases, measure ROI, and generate reports for management, you can use the heat maps to create a function that will show you the hot and cold spots in terms of usage.
Employee–friendly solution
Workai Knowledge was developed based on the best UX practices to ensure that all users always have a positive experience with the tool. In addition, the flexibility of the tool allows you to tailor its functions to the special needs of your business and your employees.