6 tips on how can EX platform solve your everyday IC struggles

Workai EX platform makes your work smooth and efficient. Here is an example of a day of an Internal Communications Manager. Let’s imagine her name is Sarah and she works for a big, international company. With Workai she can manoeuvre through her tasks independently and successfully face the challenges typical in this role.

1. EX platform – place to crowdsource for innovations

The board has been looking for ways to improve and innovate customer engagement so the company decides to look for ideas among the employees. In the end, they see the customer journey from different perspectives, depending on what area they are in. Sarah was tasked to arrange a crowdsourcing session and invite the staff to submit ideas on the Workai EX platform.

The action is very successful, employees entered their visions in the “bank of ideas”, and designated mentors moderated discussions in proposed projects. On the Workai EX platform, individual employees joined the project teams they liked and by doing this they declared their support. Today the sponsor (the management board) chooses a few winning ideas. And now Sarah’s role is to organize an event where winners are announced and the project participants get to know each other. So she creates an event page on the Workai Intranet.

By just pulling ready-made blocks she chooses an intriguing photo from a gallery and within minutes the invite is ready. She publishes it on the workai connections, then the invitees confirm their attendance and post enthusiastic comments. Mission complete!

2. Analyse and acknowledge

Now Sarah just needs to report the whole action to the department director. With workai locations she books a room for the meeting, the Workai analytics module generates data on the employees engagement for her report. What is more, staff members, who are most engaged  in  crowdsourcing get points and badges on their profiles in Workai Connections as an acknowledgement for their contribution to the company’s development.

3. Give the floor to your employees

Then she gets a desperate request from HR guys who got a complaint about the noise level in the office and were challenged to introduce complete silence time in open space but it’s all so chaotic they are not sure how to communicate that and if it is the whole team needs or just a few people’s wish. Aware that she needs to empower the people and give them a chance to speak their minds she suggests arranging a survey.

Within minutes she puts together a survey on the Workai EX platform and she publishes it with perfect timing (exactly when the silence time would start) she sends the employees a chat message “Would you like all your colleagues to shut up right now?” a bit surprised staff takes votes and after a few hours the HR team has the ready answer backed up by data – they don’t need the silence time. She was just called a superhero in the HR department… just saying.

4. Know your target

Next, upon the board’s request, she sends marketing materials about a new product only to the sales department. As most sales employees work out of the office, they use the mobile Workai EX platform so she sends them a push notification about the new product. In this way the scattered away team gets all the information they need easily and efficiently. 

5. Find who you’re looking for

Towards the end of the day, it turns out that one of the project participants from the winning crowdsourcing idea has to resign so Sarah turns to Workai Connections and easily finds a person with similar competencies and offers them to get involved in the project.

6. Choose the right moment

Last but not least, in a few simple steps Sarah puts together a newsletter on what has happened today and sets the mailing for tomorrow at 8 am so that the staff can read the summary of events even on their way to the office on the mobile app.

Digital Employee Experience (EXP) makes everything easy

Workai EX platform helps deliver a seamless digital employee experience and makes the coordination of all digital interactions easy and fun. All in all, communicators need to focus on their priorities and what they are accountable for: strategy, and creative ideas for execution. And technology should be just a tool that helps achieve goals.