5 ideas to improve the employee experience and engagement in your organization
As an internal communication manager or an employee of the HR department, you are surely aware of the importance of an employee experience and engagement in building good relations with employees. The more motivated your workers are, the more likely they are to develop their skills or knowledge, and most importantly, stay in the company. This is also why it is so important to provide them with conditions tailored to their individual needs. If you wonder how to retain workers, think about how you can care for them and stimulate their engagement. Appropriate tools, including digital employee experience platforms, can support you in this process. What can you change in your company to improve the employee experience? Check out our tips!
1️⃣ Technology first! Improve the employee experience with a dedicated platform.
As we mentioned earlier, technology is, in a way, the basis for building a positive employee experience. Nothing can irritate a worker more than numerous tools that require us to have long experience and remember the order in which we use them. Innumerable tools and non-intuitive processes are also a huge waste of time, especially as outdated systems run slowly and break down very often. Such situations can easily demotivate a worker. To avoid them and provide your workers with constant access to the information necessary to perform their duties, invest in the latest technology that will allow your organization to always stay connected. The best option would be a digital intranet platform based in the cloud. You can implement it the fastest and your workers can always access the information they need, no matter where they are.
Digital employee experience platform is a digital workplace that combines multiple functions. It’s like having numerous tools in one place. It helps your workers get personalized information, access the knowledge base, connect with others. The platform supports you in managing engaging internal comms, and, what’s most important – its tools improve the employee experience.
2️⃣ Improve the onboarding process – assign mentors or assistants to new employees!
Changing jobs is probably always associated with a lot of stress. A new worker enters an entirely new environment, meets new people, and realizes how much knowledge they need to perform their tasks well. If you don’t want your new workers to lose their enthusiasm, you need to help them through the tough onboarding period. It would be a great idea to assign a mentor to new workers to help them, answer all the questions and explain problematic issues. There’s always a need for new workers to have someone to look up to. However, not only new people need help. There should always be a designated person that can help all your workers with their problems – a sort of employee assistant. In this simple way, the organization can react faster to reported problems and solve them on an ongoing basis. It would be a huge improvement.
3️⃣ Improve the internal communication – make it more engaging!
The entire activity of your organization depends on good communication. To improve it and make it more effective, you need to make it more engaging. Plan appropriate communication strategy and regularly publish informational content on the intranet. To attract attention, mix the text with quality graphics or videos. Spice things up! Create engaging newsletters, publish some trivia, organize contests, sports activities, or other common initiatives. Remember that not all employees may want to participate, so make it optional. When social gatherings are limited, use digital applications where workers can compete without seeing each other. Some can be simple games as your employees will not have time for elaborate competitions. Gamification combines practicality with pleasure. In addition to their undeniable substantive value, it is also great entertainment.
If you have the appropriate digital employee experience platform, you can easily manage recipients of your messages. Personalization allows workers to focus on what is most important to them without wasting time reading the content that does not concern them but only makes it difficult to search for the important news. It improves employee engagement and experience as well.
Take special care of your remote workers. Give them appropriate tools allowing them to communicate quickly with others. They need to feel that they are an important part of your organization. Try to keep them updated and engaged – involve them in the life of your company.
4️⃣ The wisdom of crowds – improve the employee experience by hearing the voice of the people!
Just like in life, to help someone, you must first get to know their problems and needs. Not every employee has the courage and willingness to signal them themselves, thinking that others do not care. You have to care! Your task is to ensure effective internal communication and good working conditions. Therefore, try to regularly organize surveys, ask for feedback from employees, allow them to express themselves freely, and let you know what must be improved. The best solution would be to give them special space for this in their digital workplace. Provide your workers with options for commenting, sharing, rating the content with stars or numbers. Create anonymous polls regularly. Also, ask your workers for ideas on how to improve things at your organization, or the product itself. You never know what gems are hidden inside your company.
It is also wise to conduct a real-time analysis of all workers’ interactions. Complete your digital workplace platform with a suitable analytical tool, thanks to which you will learn more about the activities undertaken by workers there. You will learn what content has the best reach, which solutions are appreciated, and which communication processes need to be refined to improve the employee experience. See whether the changes, that you introduce, change something at all.
5️⃣ Improve employees’ well-being!
An exhausted, irritated, and disengaged worker is much less productive! However, it’s not just about productivity. Their dissatisfaction can also affect customers and give them a poor customer experience. This, in turn, will translate into lower profits for your organization. But it’s not just about money as well. You need to look after good workers and provide them with the best possible working conditions, especially if you want them to cooperate with your organization for years.
The concept of work-life balance has recently become in use. Don’t forget that your employees have a life after work. Don’t let them get overwhelmed with assignments – any overtime shouldn’t happen. They have the right to take paid vacations or go on sick leave if needed.
The fulfilled workers are more productive and motivated, so it is worth taking care of their well-being. If they like sports – offer them gym memberships. Do they work long hours behind the desk? Think about the free physical therapist’s appointments. Don’t forget about their physical and mental health. Try to help them in these areas by offering them private healthcare with quick access to all specialists and psychotherapy counseling.
Improve the employee experience with a digital employee experience platform!
You have a great chance to provide your workers with the highest level of employee experience! A lot depends on the actions you take. However, remember that it’s not about making sure the workers have fun. It’s about the overall experience and whether they feel safe and supported in their workplace! By providing them with technological tools, you certainly will improve their work.
The digital workplace should speed up all decision-making processes and smoothen internal communication. If you decide to implement a digital employee experience platform, it should be very easy. Take care of employee experience from the very beginning – make sure that all new employees are supervised by their mentors. This will ensure smooth onboarding. Be open to the needs of your workers. Let them feel that their voice is important, and you care about their safety and well-being. Provide appropriate work-life balance and just make them feel good!
How can Workai help you improve the employee experience?
Workai is one unified AI-powered digital employee experience platform that combines multiple tools. Working on the platform is very simple and intuitive, and the operation itself does not require any IT knowledge. Workai supports employees and improves the employee experience from the very beginning of their journey in a company – from the onboarding process, through getting personalized communication from the intranet, finding relevant and needed knowledge in the knowledge base, engaging with coworkers in internal social network, and performing everyday tasks using workflows.