Reinventing learning management system for 37,000+ retail workforce of Żabka Polska

Żabka Polska, the leader in the retail sector and the largest modern convenience store chain in Central and Eastern Europe, has continuously strived to innovate in both customer service and employee development. With over 10,000 stores and a workforce of more than 37,000 – including franchisees and frontline staff – the company decided to implement Workai Learning, aiming to optimize its training and educational processes.

Challenge: Boosting the effectiveness of training programs

In a large organization like Żabka, efficient knowledge management is key to success. Before Workai Learning, the company faced fragmented communication, making it challenging to keep employees informed about new training programs. Additionally, the existing training system lacked flexibility and centralization, leading to difficulties in tracking employee progress. There was also a need to create personalized learning paths and provide easy access to training materials across all organizational levels.

Solution: Modern e-learning – the Workai Learning platform

The decision to implement Workai Learning was a strategic move designed to not only introduce modern training tools but also enhance the overall approach to employee development. The rollout process involved understanding the needs of various user groups within the company – from sales associates to franchisees and managers.

The implementation process included an analysis of the needs of various target groups within the company – from store employees and franchisees to prospective store owners. Key stages of the rollout encompassed detailed planning, technical implementation, and a full platform launch, which gradually enabled comprehensive training on new tool features and functionalities for all employees..

Workai Learning introduced a number of features, such as gamification to boost employee engagement, automated certifications upon course completion, and the ability to create personalized learning paths. Integration with systems like SAP and Azure AD facilitated efficient user management and content personalization.

Results: Effective training with Workai Learning

With the introduction of Workai Learning, Żabka Poland’s training processes were significantly enhanced, giving employees access to flexible, personalized educational content. Interactive tools made the learning experience more engaging, which in turn led to higher levels of engagement and learning efficiency. The corporate learning management system also substantially reduced the time required for onboarding new employees and improved internal communication across the organization.

Key benefits of the implementation:

✔️ Enhanced training efficiency: automated learning paths and quizzes enabled more precise tracking of progress.
✔️ Reduced onboarding time: new employees quickly gained the necessary competencies to perform their roles effectively.
✔️ Increased engagement: gamification and personalized learning paths encouraged active participation in training sessions.
✔️ Improved analytics: the ability to generate real-time, detailed reports and analyses improved the tracking of training outcomes.
✔️ Cost optimization: the centralization of training processes and integration with other systems contributed to reduced operational costs.

The implementation of Workai Learning at Żabka introduced a modern approach to employee training in the retail sector. Our platform aligns with a key trend — personalized, on-demand development paths that foster continuous growth. This is just the beginning, as we are already working on new innovations and deployments in other industries.

Łukasz SkłodowskiCEO & co-founder, Workai

The implementation of Workai Learning at Żabka Polska marks a significant step toward a modern and efficient approach to employee training. With integration into existing systems and flexible platform features, the organization has gained a tool that supports continuous development. Future plans include further enhancing the platform to better meet the evolving needs of all users.

Discover the full story of how Workai Learning transformed the training process for the largest retail network in Central and Eastern Europe. Find out how you can optimize your organization’s training processes – download and read the 30-page case study now.