A modern intranet for PSE, Poland’s electricity transmission operator
Workai implemented a modern intranet for Polskie Sieci Elektroenergetyczne, now used by more than 3,000 employees. The platform has become a central place for communication, knowledge, and collaboration within a geographically distributed organisation.
Workai implemented a modern intranet for Polskie Sieci Elektroenergetyczne (PSE), a strategic State Treasury company responsible for balancing the national power system. The project aimed to improve internal communication, organise knowledge, and support collaboration among employees across multiple locations.
Today, the platform is used by more than 3,000 PSE employees. The intranet gives them quick access to current information, documents, and tools they need in their daily work, while maintaining high security standards.
Project goals
PSE needed a single, central source of information. In an organisation with a distributed structure, ensuring consistent, secure, and up-to-date internal communication was essential.
The project also aimed to:
- centralise knowledge and operational documents,
- improve collaboration across teams and locations,
- increase employee engagement through clear and transparent communication,
- maintain full control over organisational data.
The Workai platform was designed to become PSE’s main communication hub and to support employees in their day-to-day work.
We needed a single, trusted source of information to bring clarity to internal communication and support employees in their everyday work across the organisation.
Iwona RaźniewskaProject Manager
Platform implementation
The Workai platform was implemented using a proven methodology and the team’s experience in delivering projects for large, regulated organisations, including those in the energy sector. The work was carried out according to the agreed timeline and in line with high security standards.
Needs analysis
The project began with a detailed analysis of the organisation’s needs. During workshops with representatives from HR, IT, and operational teams, the main challenges related to internal communication and access to information were identified.
Based on these insights, the key functionalities of the platform were defined. The focus was on simplifying access to information and improving collaboration across the organisation.
Information architecture
Working closely with PSE, the Workai team designed a new information architecture, including the portal structure, navigation, and content layout.
The platform was designed so that users could easily find key documents, procedures, and updates, without unnecessary clicks or searching across multiple systems.
Training and user enablement
Training and user enablement were an important part of the implementation. The Workai team prepared guidelines and delivered practical workshops for administrators, content editors, and end users.
This helped employees quickly learn how to use the platform and supported its smooth adoption across the organisation.
Data migration
As part of the implementation, content from existing systems was reviewed and migrated to the new platform. This included an inventory of resources, the selection of key documents, and updates to their content.
The involvement of PSE teams at this stage helped improve data quality and ensured that information in the new intranet remained accurate and up to date.
Launch and internal rollout
After the platform was launched, PSE carried out an internal onboarding campaign for the new intranet. Employees received communications, presentations, and instructional materials explaining how to use the platform and what benefits it offers.
As a result, the intranet was actively used by employees from the very beginning.
From the first days after launch, the platform generated strong interest and was quickly adopted by employees across the organisation.
Implementation results
Consistent internal communication – PSE employees now have a single place where they can find all news, announcements, and documents. Information is clear, current, and tailored to different audiences. Content personalisation means that employees receive only the messages relevant to them. This helped reduce information overload and improve the effectiveness of internal communication.
Faster access to knowledge – the new knowledge base and improved search significantly reduced the time needed to find documents and procedures. Employees can now make decisions faster and complete their tasks more efficiently.
Higher employee engagement – social features allow employees to create topic-based groups, comment on content, and share information. The platform supports collaboration between teams and helps strengthen connections across the organisation.
Automation and time savings – automating processes such as requests and surveys reduced the workload of administrative and IT teams. Content editors can manage content on their own, which helps reduce operational costs.
Data security – the platform was deployed in PSE’s local environment. This gives the organisation full control over its data and supports compliance with security requirements.
Data security was essential for us. Deploying the platform locally gave us full control over our information and ensured compliance with energy sector requirements.
Workai modules used
Workai Intranet – a central communication hub where employees can find news, announcements, and procedures in one place.
Key benefits:
- personalised content,
- quick access to documents,
- simple and intuitive navigation.
Workai Knowledge – a central knowledge base that organises documents and makes them easy to find.
Key benefits:
- advanced search functionality,
- a single, reliable source of up-to-date information,
- easy content updates.
Workai Forms – a module for automating forms and internal processes.
Key benefits:
- quick form creation without IT involvement,
- efficient information flow,
- reporting and data analysis capabilities.
Workai Connections – a social platform that supports collaboration and knowledge sharing.
Key benefits:
- topic-based groups,
- active communication between teams,
- stronger organisational culture.
Summary
The implementation of the Workai platform at PSE shows how digital tools can support organisations with high security requirements. The intranet improved communication, organised knowledge, and supported collaboration between employees.
Thanks to the flexibility of the solution, PSE now has a platform that can grow with the organisation and support its long-term business goals.
The PSE project shows how a well-designed, modern intranet can become a practical tool for managing knowledge and communication in organisations with high security requirements.
Grzegorz CiwoniukCGO and Co-founder, Workai