PKO Bank Polski implements Workai – an innovative internal communication platform
As part of its strategic digitalization and digital workplace transformation program, PKO Bank Polski is implementing an innovative internal communication platform, Workai.
The new platform will streamline internal communication, strengthening the engagement of nearly 22,000 bank employees. This is one of the first cloud-based projects on Microsoft Azure to be implemented in a financial institution in Poland. It is the result of a collaboration between PKO Bank Polski, the Polish National Cloud Operator, Microsoft, and Workai.
For several years now, PKO Bank Polski has been successfully implementing a digital transformation strategy, covering both customer services and internal processes. This transformation is supported by innovative solutions co-created with tech startups, strong development of mobile channels, advanced data analytics, and a shift in organizational culture and working methods. One element of this strategy is creating a friendly work environment, including within the digital workplace. The implementation of the Digital Employee Experience platform, Workai, will significantly support internal communication and enhance the digital experience of the bank’s employees.
The main goal of implementing Workai is to ensure efficient information flow within the organization and among employees. Thanks to this new cloud-based solution, bank employees will have quick and easy access to information, also on mobile devices. The platform will improve multi-channel information management.
Personalization, intelligent search, analytics, and user experience
The new tool makes it much easier to deliver the right information at the right time to the right audience. With personalization and advanced analytics, employees receive content that is truly relevant to them. The platform also offers intelligent search capabilities and an outstanding user experience. Its primary goal is to streamline internal communication and knowledge management, while the use of mobile technologies and AI contributes to strengthening employee engagement.
Discover the story behind PKO Bank Polski’s internal communication transformation and learn how modern technologies support dialogue, employee engagement, and collaboration. Listen to this inspiring discussion with experts in a podcast created together with EY (available in Polish).
“On our cloud journey, also in the case of internal systems, we focus on innovative, secure, and proven solutions. We offer employees a digital experience on par with what they are used to in consumer apps. The first step was implementing SAP SuccessFactors, a comprehensive system supporting the employee lifecycle, followed by Microsoft Teams for effective communication. The next solution is Workai — a fully functional Digital Employee Experience platform. We know that internal communication plays a key role in driving not only technological change but above all cultural change within the organization. PKO Bank Polski is not only open to innovative digital solutions but also supports the growth of Polish startups. We recognized the potential of Workai (then Elastic Cloud Solutions) as early as 2017 when we selected the company for our ‘Let’s Fintech with PKO Bank Polski!’ program. Back then, it offered proprietary intranet solutions for small businesses. Today, it is also being implemented in international corporations and ranks among the top global intranet solutions.
– says Adam MarciniakVice President of the Management Board, PKO Bank Polski
The platform implemented at PKO Bank Polski is a multifunctional and user-friendly tool, recognized on the market and awarded twice by the independent international agency Nielsen Norman Group as one of the 10 best-designed intranets in the world. Creating engaging internal content is simple and effective, thanks to the built-in drag-and-drop CMS.
The future belongs to organizations that can effectively inspire employees to act. We are proud to co-create this new chapter with the largest Polish bank, building a digital space at PKO Bank Polski that supports collaboration, openness, and knowledge sharing.
The first Polish bank in Azure cloud
The implementation of Workai is one of the first deployments in Microsoft Azure cloud carried out in a financial institution in Poland. By boldly adopting a cloud solution, PKO Bank Polski gains a competitive edge and maintains its leadership position in the banking market. The cloud provides a secure and cost-effective development environment, enabling access to the latest technologies, smooth implementation of innovations, and quick adaptation to rapidly changing user needs.
The openness to cloud solutions results from the strategic cooperation between PKO Bank Polski, the Polish National Cloud Operator, and Microsoft.
Already at the beginning of the COVID-19 pandemic, PKO Bank Polski, in collaboration with Microsoft and Accenture, carried out a comprehensive implementation of Microsoft Teams, which transformed basic organizational mechanisms and improved team communication. The implementation of Workai, integrated with Microsoft Teams, further addresses the challenges of remote and hybrid work, combining collaboration with multi-channel internal communication.
PKO Bank Polski consistently implements its digital transformation strategy based on cloud computing. The choice of Workai, implemented in cooperation with the National Cloud, is an excellent example of how innovations and the competencies of a Polish startup can meet the needs of large public companies. It demonstrates that technology ensuring security, continuity, operational smoothness, and work comfort is becoming an essential element of communication.
About PKO Bank Polski
PKO Bank Polski is the undisputed leader of the Polish banking sector, with assets valued at PLN 377 billion. It is the primary provider of financial services to all customer segments, holding the largest market share in savings (18.3%), loans (17.6%), mortgage loans (19.7%), and individual investment funds (19.2%). The bank is the largest issuer of debit and credit cards in Poland. Thanks to the development of digital tools, including the IKO app, which had over 5 million active users at the end of 2020, PKO Bank Polski is the most mobile bank in Poland. The Bank’s strong market position is reinforced by its Capital Group companies. PKO Bank Polski Brokerage House leads in the number and value of IPO and SPO transactions on the capital market.
About Workai
Workai is a Digital Employee Experience platform that supports modern internal communication, knowledge management, and increases employee engagement. It enables personalized and engaging communication and makes it easy to measure its effectiveness using ready-to-use, cloud-based tools that require no technical knowledge or lengthy implementation. Workai includes: an intranet portal (Workai Intranet), a knowledge base (Workai Knowledge), a social platform (Workai Connections), and an electronic forms builder (Workai Forms). More than 300,000 employees worldwide already use Workai — across finance, energy, telecom, retail, and media industries.