Dom Development streamlines internal communication with Workai and Infinity Group’s expertise

Dom Development is the largest and one of the most established residential developers in Poland. Founded in 1996 and listed on the Warsaw Stock Exchange since 2006, the company delivers residential projects for individual clients in Warsaw, Wrocław, Kraków, and the Tricity area through its subsidiary Euro Styl S.A. The group also includes Dom Construction Sp. z o.o. and Euro Styl Construction Sp. z o.o., which act as general contractors. Over the past 28 years, Dom Development has handed over more than 49,000 residential units to satisfied customers.

This scale of operations in a highly competitive market brings unique challenges and requires constant optimization of processes, particularly in the areas of internal communication and information management.

The challenge: centralizing and streamlining information exchange

The real estate sector involves complex business processes that demand precise management, large volumes of documentation, and fast, efficient communication between key departments such as sales, customer service, administration, investments, real estate, and construction teams. To support its growth and streamline these processes, Dom Development prioritized enhancing internal information flow – a critical factor in maintaining the highest standards of quality and timely project delivery.

Key communication challenges included:

1. Reviewing communication tools and channels across the organization to improve information flow and reduce fragmentation.
2. Centralizing documentation storage to accelerate decision-making processes.
3. Personalizing intranet features to cater to specific employee groups and roles.

Domnet is an advanced intranet that has significantly improved our internal communication, offering quick and intuitive access to key information and corporate documents. It’s also a space for employees to share their passions, participate in contests, and attend inspiring webinars.

– mówi Magdalena PrzesławskaInternal Communication Expert at Dom Development

The solution: a tailored Intranet and Knowledge Base for a distributed organization

To address these challenges, Dom Development implemented the Workai platform, starting with two key modules: Workai Intranet and Workai Knowledge. This solution improved internal communication and supported better business process management while enhancing the quality of delivered projects. The platform proved capable of tackling complex organizational needs, managing large amounts of documentation, and enabling rapid information exchange. As a SaaS solution, Workai continuously evolves and adapts to the changing needs of the company, all while maintaining top-level security and regulatory compliance.

The implementation process included:

1. Audyt istniejącej zawartości.
2. Budowę nowej architektury informacji.
3. Migrację i zasilanie nowego narzędzia treścią.
4. Konfigurację i personalizację Strony Głównej dla Dom Development i Euro Styl.
5. Personalizację treści intranetu.
6. Uruchomienie platformy (Go live).

During the initial phase of the intranet implementation, we conducted a comprehensive audit of all key internal areas within the Dom Development Group. This step was crucial to the entire process. Through collaborative workshops with representatives from various departments, we were able to identify all needs and challenges, which allowed us to select the appropriate Workai modules tailored to meet the specified business requirements.

Additionally, based on the audit and joint discussions, we developed a new, clear information architecture, ensuring easier and more intuitive access to key areas, data, and documents within the organization. Once this architecture was implemented on the Workai platform, we moved on to populating the system with content. The migration and uploading of content to Workai were exceptionally quick and efficient because the platform does not require editors to have specialized technical knowledge. The training sessions we conducted for different groups of editors, along with the User Manual we provided, proved to be reliable and sufficient for initiating content editing.

– mówi Ewelina CitkoWeb Content Developer at Infinity Group

Results: enhanced internal processes and communication

The implementation of Workai by Dom Development in partnership with Infinity Group delivered significant benefits, addressing key challenges in internal communication, knowledge centralization, and content management. The organization experienced:

• Improved communication efficiency: employees now have faster and easier access to critical information, accelerating decision-making and enhancing daily workflows. The platform ensures seamless information sharing across departments.
• Centralized knowledge management: Workai consolidated essential information on processes and procedures, making it easily accessible in one place, thereby improving organizational knowledge management.
• Simplified content management: the intuitive CMS allows editors to create and manage content without requiring advanced technical skills, improving the overall quality and accessibility of internal communications.
• SpePersonalized content: Workai’s ability to customize content ensures targeted communication, whether for office staff or remote contractors, tailored to their roles, locations, and tasks.
• Increased employee engagement: the platform’s interactive features, such as article suggestions, comment sections, and collaboration tools, foster employee participation, enhancing collaboration and aligning teams toward organizational goals.

As a result, we worked with the client to populate the intranet’s sections with the final content within approximately one month. We were also actively involved in configuring the intranet’s home page, which ultimately became the central hub for all key updates, events, shortcuts, and links. In the final phase of the project, we implemented personalization, making specific areas of the intranet accessible only to designated groups of employees. After completing these steps, the system underwent testing and content validation, and the official go-live of the platform took place on February 1, 2024.

Currently, we continue to provide the client with on-demand technical support, assisting in resolving ongoing issues and adapting the platform to the organization’s evolving needs.

– mówi Ewelina CitkoWeb Content Developer at Infinity Group

Key metrics from the implementation:

• 4 months: total implementation time from kickoff to go-live.
• 2 modules: Workai Intranet and Workai Knowledge
• 1,000+ licenses actively used across the organization.
• 53,000+ revisits recorded within 8 months of the platform launch.

Conclusion

The introduction of Workai at Dom Development has brought substantial improvements, including streamlined internal communication and centralized knowledge management. Personalized content and an engaging communication environment have boosted employee engagement and collaboration, vital for maintaining a competitive edge in the dynamic real estate market.

This successful implementation was made possible through close collaboration with Infinity Group, whose expertise and support were instrumental in addressing Dom Development’s needs. For Infinity Group, the project reinforced their position as experts in implementing advanced intranet systems, further enhancing their portfolio of scalable SaaS solutions tailored to diverse business requirements.