Transforming employee experience at Canal+ Polska with Workai’s internal communication platform
How Canal+ Polska effectively boosts employee engagement using the Workai employee experience platform
Canal+ Polska is a leading broadcaster and provider of premium television channels, widely recognized and popular in the Polish media market. As a major player in the industry, the company offers a diverse range of high-quality entertainment, sports, and news content that appeals to a broad audience.
Canal+ Polska undertook an ambitious project to transform its internal communication, aiming to boost employee engagement and streamline the flow of knowledge and information across the company. After conducting a comprehensive internal audit, they decided to implement the Workai platform, which proved to be a pivotal step in achieving these objectives.
Challenge: Designing and implementing a data-driven communication tool
Canal+ Polska conducted a thorough audit of its internal communication processes, where employees assessed various aspects such as the clarity of messages, the tools used, the effectiveness of meetings, the reliability of information, and the challenges that hindered effective communication.
The audit identified several key areas for improvement. While the existing intranet was functional, it required an upgrade to better align with the modern expectations of employees. Feedback pointed to the need for simpler navigation and enhanced features to make accessing necessary information easier. Additionally, the sheer volume of emails suggested that there was room for more efficient communication methods.
To address these challenges, Canal+ Polska implemented a modern solution to enhance internal communication and make information more accessible to all employees, featuring personalization, multi-channel access, and ongoing performance analysis.
Watch Piotr Kaniowski’s presentation at the Icomms conference, where he discussed the details of the implementation of the Workai platform at Canal+ Polska (Video in Polish).
Solution: Workai’s analytics-driven employee experience platform
Following the audit, Canal+ Polska developed a new intranet using the Workai platform. The new system is visually appealing, easy to navigate, and tailored to meet the specific needs of employees. With advanced analytics, the company can monitor user visits, activity patterns, and preferences, providing valuable insights into how the intranet is being used and identifying opportunities for further enhancements.
A key factor in the platform’s success was involving employees in its development. Through focus groups and by appointing intranet ambassadors, employees had a direct say in the design and functionality of the platform, which led to a strong positive reception.
Canal+ Polska also prioritized centralizing information on the intranet and reducing reliance on email communication, which greatly improved the flow of information. The introduction of video content as the primary communication medium proved to be highly effective in increasing employee engagement. Additionally, seamless integration with Microsoft Teams facilitated the rapid adoption of the new intranet, giving employees easy access to information and tools from a familiar platform.
With Workai, Canal+ Polska gained a modern tool that not only streamlined communication but also brought employees closer together, fostering a more efficient and collaborative organizational culture.
Our communication audit identified several areas that needed improvement or even a complete overhaul to better meet our employees’ needs. The cornerstone of our new communication strategy was finding a solution flexible enough to centralize all our communications in one place. After exploring numerous options, we decided on Workai, and it turned out to be the perfect choice. The implementation was rapid, and within just three months, we had a platform that transformed our internal communication and significantly increased employee engagement.
– says Piotr Kaniowski Director of internal communication, Canal+ Polska
Results: Increased engagement, optimized Information flow, and quick adoption of the new tool
The new internal communication platform quickly captured the attention of most employees, leading to higher engagement and increased site visits. The reduction in email communication brought relief to employees by decreasing information overload. With better organization of information, employees could more easily find the documents and materials they needed, significantly improving work efficiency.
Effective information distribution also boosted employees’ sense of engagement and belonging within the company, helping to build a stronger sense of community and a more cohesive organizational culture. The integration with Microsoft Teams allowed employees easy access to information and tools, further accelerating the adoption of the new intranet.
Since the internal communication platform became the central hub for managing all communications, the company has seen significant improvements, directly contributing to increased overall efficiency. Thanks to Workai, Canal+ Polska gained a modern tool that not only streamlined communication but also brought employees closer together, fostering a more effective and open organizational culture.
Transforming employee experience and internal communication at Canal+ Polska is a prime example of how the right tools can reshape organizational culture and boost employee engagement. With the Workai platform, Canal+ Polska has gained a modern solution that not only makes information more accessible but also strengthens team integration and enhances overall organizational efficiency. We’re proud to have been part of this transformation, which has delivered tangible benefits.
Canal+ Polska was thoroughly prepared for the new implementation thanks to prior communication research conducted among its employees and collaborators. This research helped outline the content architecture, define the necessary functionalities, and shape the overall design of the new intranet.
Thanks to effective collaboration, a clear client vision, and well-defined functional requirements, which the Workai internal communication platform was perfectly suited to meet, the entire implementation took only three months.
AWARDED FOR OUTSTANDING DESIGN AND EXCEPTIONAL USER EXPERIENCE (UX)
The implementation of the Workai platform was recognized by the Nielsen Norman Group as one of the top ten intranet deployments worldwide in 2018, 2021 and 2023 – read the case study of this award-winning implementation.
