Second Line Support Consultant / Service Engineer

Key responsibilities:

• • • Providing support and assistance to customers and end users, using various communication channels: JIRA ticket handling system, emails, videoconferences;
    • Analysis, diagnosis and processing of customer requests according to agreed processes;
    • Execution of tasks necessary for effective resolution of requests, including code changes, script analysis, integrations, solution configuration and architecture adjustments;
    • Cooperation with First and Third Line of support, as well as a team of Programmers and Architects to deliver optimal solutions;
    • Implementation and deployment of solutions to customer environments;
    • Delivery and deployment of periodic application updates to customer environments;
    • Taking part in designing, maintaining and optimizing CI/CD processes;
    • Preparation of documentation for implemented solutions;
    • Performing basic tests and verification of provided solutions.

Our requirements:

• • • Knowledge of: .NET, .NET Core, .NET Framework, ASP.NET MVC, Web API 2, MS SQL / T-SQL, Entity Framework, REST, OData, Azure BICEP, ARM Template;
    • Knowledge of Azure services and at least a basic knowledge of SaaS, PaaS, Multitenant models;
    • Willingness to perform duties in the afternoon and evening hours;
    • Autonomy and commitment to execute entrusted tasks;
    • High communication skills and willingness to keep an open line of communications with customers and end users;
    • Knowledge of English and Polish in speech and writing.

Nice to have:

• • • Knowledge of cloud design patterns;
    • Experience in building SaaS applications;
    • Knowledge of Azure best practices and practical experience in working with Azure cloud;
    • Knowledge and experience in designing and implementing scalable APIs;
    • Experience in working as a Service Engineer, Member of Service&Support, Programmer, Tester;
    • Knowledge and understanding of SDLC and Service Management;
    • Familiarity and experience in using tools like: JIRA, Azure DevOps, SQL, dotPeek, Fiddler, Postman, WinSCP, mRemoteNG.

We offer:

• • • Work at an award-winning startup with an international reach;
    • A comfortable work environment in our Białystok office;
    • Full-time work on a B2B contract;
    • Multidirectional development;
    • Certifications and knowledge transfer;
    • The latest technologies, which you will be working with;
    • Benefits package (private medical care, Multisport card).