Regular/Senior Service and Support Engineer

Key responsibilities:

• • • Comprehensive implementation of requests from end users: analysis of requests, defining the problem by verifying integration, scripts, configuration and solution architecture, and, if necessary, implementing and delivering changes; 
    • Performing basic tests and verification of delivered solutions and introduced changes; 
    • Communication with clients via the JIRA System, email, Teams as part of submitted requests; 
    • Cooperation with teams within the company: Programmers, Testers, Architects and the Customer Success team in order to comprehensively implement customer requests;
    • Participation in the process of preparing and releasing application versions and implementation of the new versions of applications in customer environments; 
    • Practicing and co-creating CI, CD processes;
    • Preparing reports on the work performed and co-creating documentation in accordance with the adopted internal processes.

Our requirements:

• • • Knowledge of: .NET, .NET Core, .NET Framework, ASP.NET MVC, Web API 2, MS SQL / T-SQL, Entity Framework, REST, OData, Azure BICEP, ARM Template; 
    • Knowledge of Azure services and basic knowledge of SaaS, PaaS, Multitenant models; 
    • Ability to think analytically, analyze facts and draw conclusions in order to propose optimal solutions; 
    • Readiness to perform duties in the afternoon and evening, according to current demand; 
    • Openness to contact with the client, with particular emphasis on understanding his needs; 
    • Knowledge of English and Polish, spoken and written. 

Nice to have:

• • • Experience in building SaaS applications; working with the Azure cloud; work in a similar position: Service Department employee, Programmer, Tester; 
    • Knowledge of cloud design patterns; designing and implementing scalable APIs; SDLC and Service Management issues; 
    • Practice in using tools: JIRA, Azure DevOps, SQL, dotPeek, Fiddler, Postman, WinSCP, mRemoteNG. 

We offer:

• • • Work at an award-winning startup with an international reach; 
    • A comfortable work environment in our Białystok Office; 
    • Full-time work on a B2B contract; 
    • Multidirectional development;
    • Certifications and knowledge transfer; 
    • The latest technologies, which you will be working with;
    • Benefits package (private medical care, Multisport card).