Junior Customer Success Specialist

Responsibilities:

Customer support and ticket handling:

• • • • receiving, analyzing, and resolving Customer requests as part of first-line support,
      • coordinating the support process – from ticket registration to cooperation with second-line support,
      • analyzing recurring issues and providing feedback to the product team.

    Customer collaboration:

    • • maintaining regular contact with Customers – attending meetings, conducting training sessions, and providing product-related support,
      • supporting Customers in their daily use of Workai products and building positive relationships.

    Product knowledge and materials:

    • • preparing educational materials for Customers (e.g., guides, presentations, and instructions),
      • developing and updating the product knowledge base,
      • cooperating with the product team in analyzing requests and providing feedback regarding the platform,
      • continuously expanding your knowledge of the platform and its features.

Apply if you:

• • • • enjoy working with people and know how to build strong relationships with Customers,
      • are a great communicator – you listen actively, ask questions, and can clearly explain complex topics,
      • think analytically, pay attention to detail, and can creatively look for solutions,
      • can convey information in a clear and simple way, while making sure the materials you create are well-structured and visually appealing,
      • enjoy teamwork – collaborating with testers, developers, and analysts,
      • have at least a basic understanding of IT field,
      • are proficient in Polish and English, both spoken and written,
      • are looking for a long–term role that allows you to grow professionally,
      • would consider it a plus if you know tools such as JIRA, Canva, Figma, or PowerPoint.

We offer:

• • • • a trial period based on a contract of mandate, with the possibility to continue employment under an employment contract or a B2B contract – the choice is yours,
      • on–site work from our office in Białystok, Monday to Friday, 8:00–16:00,
      • full support during the onboarding process – we’ll guide you step by step through the product, processes, and tools we use,
      • the opportunity to work with well-known Cients from various industries, including Żabka, PKO BP, T-Mobile, Decathlon, and Canal+,
      • a real impact on the development of Client relationships and Customer Success processes,
      • opportunities for professional development,
      • access to modern tools supporting everyday work, including AI tools,
      • employee benefits fully covered by the company (Medicover, Multisport).