Customer Support Specialist

Responsibilities:

• • • to know the product and its functionalities,
    • direct contact with workai customers,
    • gather information regarding the customer request/issue,
    • coordinate the process of processing and handling requests,
    • prepare documentation and reports of performed tasks,
    • clarify any possible concerns with analysts, developers and clients,
    • prepare reports and documentation,
    • test implemented solutions

Apply if you:

• • • have at least 6 months of experience in the field of customer service,
    • have basic knowledge in the field of IT,
    • have a very good command of spoken and written English,
    • have a good command of written and spoken Polish,
    • are meticulous and able to creatively find solutions for any possible problems,
    • have strong communication skills,
    • are able to work in a team (everyday communication with testers, programmers, analysts),
    • are willing to expand knowledge in the business field,
    • are self-motivated, resourceful and committed to daily work responsibilities,
    • are focused on long-term cooperation, development and expanding responsibilities (promotion to higher positions)

Nice to have:

• • • knowledge of ticket support systems (JIRA, DevOps, SQL),
    • telecommunications knowledge (both, business and technical – about network elements, their role, how they work, etc.),
    • an eye for detail,
    • analytical skills

We offer:

• • • remote, hybrid or on-site model of working,
    • multidirectional development,
    • certifications and knowledge transfer,
    • the latest technologies, which you will be working with,
    • fully equipped workplace,
    • benefits package (private medical care, Multisport card)