We build innovative digital products for the modern workplace in the Cloud, and we need your help.
Our products are being used by hundreds of thousands of employees worldwide and sometimes they need a hand – to help them with workai tools and features. You will always have direct contact with a Team Leader, QA team, and Product Owner, and access to all the resources you need to make your work efficient and fun.
Responsibilities:
Knowledge of the product and its functionality,
Direct contact with workai customers,
Gathering all information regarding the customer request/issue,
Answering customers’ questions,
Classifying requests for the next support lines,
Creating and developing user documentation,
Conducting product training sessions,
Preparing SLA reports,
Cooperation with other technical support teams
Must have:
You have a very good command of spoken and written English,
You have strong communication skills,
You demonstrate a proactive attitude and help customers and proactively collaborate with other team members on customer support process issues,
You have the technical skills to communicate freely with developers, product owner and QA team
Nice to have:
Experience working in a similar position,
Knowledge of ticket support systems (JIRA, Azure DevOps),
Knowledge of customer service, technical troubleshooting, and customer support process best practices,
