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Customer Support Specialist

We are looking for an engaged Custome Support Specialist to strengthen our Customer Success team.

Looking for new challenges or just tired of a boring software house reality? Let us show you what can we achieve together!

We build innovative digital products for the modern workplace in the Cloud, and we need your help.

Our products are being used by hundreds of thousands of employees worldwide and sometimes they need a hand – to help them with workai tools and features. You will always have direct contact with a Team Leader, QA team, and Product Owner, and access to all the resources you need to make your work efficient and fun.

Responsibilities:

  • Knowledge of the product and its functionality,
  • Direct contact with workai customers,
  • Gathering all information regarding the customer request/issue,
  • Answering customers’ questions,
  • Classifying requests for the next support lines,
  • Creating and developing user documentation,
  • Conducting product training sessions,
  • Preparing SLA reports,
  • Cooperation with other technical support teams

Must have:

  • You have a very good command of spoken and written English,
  • You have strong communication skills,
  • You demonstrate a proactive attitude and help customers and proactively collaborate with other team members on customer support process issues,
  • You have the technical skills to communicate freely with developers, product owner and QA team

Nice to have:

  • Experience working in a similar position,
  • Knowledge of ticket support systems (JIRA, Azure DevOps),
  • Knowledge of customer service, technical troubleshooting, and customer support process best practices,
  • Empathy and a passion for helping people,
  • Learning and solving problems independently,
  • Strong attention to detail,
  • Analytical skills

Sounds like a perfect opportunity?

We’re eager to learn more about you and your awesome skills, apply below!

Join our award-winning team 🤝

work with us to deliver the world’s best employee experience platform